To Our Customers
As a valued customer, we want you to know how to properly use propane. It's a flammable fuel that may explode if not properly handled.
FOR YOUR SAFETY, PROPANE HAS AN ODOR ADDED SO YOU CAN DETECT LEAKS.
You and each member of your family must know the smell of propane. Ask your service man to demonstrate it's odor. If anyone in your household cannot smell propane, call us immediately. Propane is heavier than air and will collect at floor level. Carefully smell at floor level in low spots to check for propane.
WHAT TO DO IF YOU SMELL GAS OR SUSPECT A LEAK.
1) Put out all smoking materials and any other open flames. 2) Do not operate any appliances, switches, or thermostats. 3) Get everyone outside and away from gas equipment 4) Shut off the gas supply, using the shut off valve at the tank or cylinder. 5) Call your propane supplier-use your neighbor's phone-if gas smell is in the house. 6) Stay outside and leave the gas off until the leak has been found and fixed.
RELIGHTING YOUR PILOTS
We strongly recommend that for safety reasons, you call our qualified technician to relight your pilots. However, if you relight the pilots yourself: turn all appliance controls and manual shut-off valves to the "OFF" position. Slowly open the tank shut off valve. Carefully smell for the presence of propane at floor level and low spots before attempting to relight the pilot. If gas is detected -STOP- "See what to do if you smell gas" above. Follow the manufacturer's instructions for pilot lighting.
YOUR PROPANE SYSTEM AND APPLIANCES HAVE BUILT IN SAFETY FEATURES TO HELP KEEP THEM WORKING.
Don't allow unqualified personnel to service your propane system. Don't tamper with gas controls on appliances. Don't let your system run out of propane. Have wet or flooded appliances and controls serviced immediately. Understand that propane odor can fade or be covered up by other strong odors. Do not light pilots in areas where there are strong odors. Call a qualified technician to relight pilots or carefully follow the equipment manufacturer's instructions. Repeated pilot outages could indicate a hazardous condition. Don't attempt to relight the pilot. Call your serviceman.
IF YOU RUN OUT OF GAS
Turn off all appliance control valves. Turn off the propane service valve on the proane tank. Call your propane supplier and advise them that you are "OUT OF GAS". Your supplier will arrange to meet you for a safety leak test inspection and propane delivery. Don't attempt to turn the gas back on yourself. Your propane supplier must first conduct a safety leak test before he can refill your tank. When you schedule your propane delivery, be sure you will be at home, so the propane supplier can conduct a safety leak test, check your appliances and the gas system and then re-light your appliances to assure that they are operating properly and are leak free.
Flammable Gas. The installation, modification, or repair of an LPG system by a person who is not licensed or registered to install, modify or repair an LPG system may cause injury, harm or loss. Contact a person licensed or registered to install, modify, or repair an LPG system. A person licensed to install or repair an LPG system may not be liable for damages caused by the modification of an LPG system by an unlicensed person except as other wise provided by an applicable law.